Hamburger Sparkasse
Jörg Finck
Head of Private Banking
The Private Banking / Wealth Management market is especially competitive in Hamburg: the potential Private Banking customer can chose here between 24 banks and numerous financial asset managers. This fact points out that the quality and personality of each individual Private Banking Relationship Manager are the crucial differentiation criteria.
Our planned qualification project put an emphasis on this relationship.
The concept of the ECKERT GROUP has completely convinced us and corresponded exactly to our expectations and requirements:
- No short-termed firework without sustainability, but a modular combination of group workshops and individual coachings for all employees.
- A personal competence profile for each participant, excellently executed with the pragmatic and very helpful traffic-light-tool®.
- The managers got at the same time within this training well prepared for their important ‘role as a coach’ for the change process
After the completion of this qualification project we can state that without the
support of the ECKERT GROUP team we would not have achieved the desired attitudinal and behavioural change of our colleagues.
Our Relationship Managers can now face our demanding clients even more professionally and the managers can and want to consistently accompany the continuous development process.With this further developed team we will now be more enabled to improve our strong market position in Hamburg.
Many thanks and best regards to the team of ECKERT GROUP.
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