We are switching your traffic lights to green

Many qualification programs start without a detailed yet pragmatic analysis of the current situation. The success of our procedure justifies the huge efforts. Resistance from the involved people can block the essential change process and an attained new behaviour only holds on for a short period. For the long-term sustainable and measurable success of our projects we do not only change or improve the behaviour but also the underlying attitude of the participants.

For this attitudinal change and thus a more successful project we start with an individual and company specific analysis of the initial situation and of each participant with our effective and efficient tool: the patented Traffic-Light-Tool^®. The approach is efficient and the results an excellent basis for the conceptualisation of the next steps in the project. Especially for the following procedures the commitment are recommended:

• Qualification of employees ? individual competence profiles for sales, service, purchasing etc.
• Development of managers ? individual leadership profiles
• Customer Satisfaction ? analysis of the status
• Mystery Shopping ? basics for action planning in different point of sales or services
• Individual and team coaching ? analysis of the competences and potentials

A before and after comparison of the red, yellow and green results quantifies the competencies improvement of all participants of the project.

Quotation for the traffic-light-tool^®